After sales & Spare parts
After-sales is the provision of services, support and spare parts after making an initial sale.
Spare parts are parts that you can buy separately to replace old or broken parts in a piece of equipment. A spare part, spare, service part, repair part, or replacement part, is an interchangeable part that is kept in an inventory and used for the repair or replacement of failed units. A spare part or replacement part is an interchangeable part that is kept in a separate inventory and used for the repair or replacement of failed units. A spare part is a replaceable component, sub assembly, and assembly identical to and interchangeable with the item it is intended to replace.
There is no EU legislation which states that spare parts have to be available for any set period of time. However, for most of our fans, controllers and components we still have spare parts or replacement parts available. Even for older fans produced well over 10years ago.
The only exception are coils. Since our production methods are based upon standardized units, we cannot provide spare part service for coils no longer used in our current product offering. If your customer has the need for such a coil, please contact a local supplier.
Since we are not equipped to supply consumables, we encourage you to order your filters locally. The filter sizes can be found on the Filter list-page.
Order & Shipping:
Spare parts can be ordered via: firstname.lastname@example.org; the lead time is specified on the spare parts price list.
For the shipment of spare parts, conditions below apply. The “International economy” shipping method is used. This is valid for shipments ≤15kg and not valid for fans.
Depending on the geographical zone, the shipping time varies between 2 and 4 days. Spare parts are shipped 3 times a week; monday, wednesday and friday. If the order is sent the day before, before 11am, the part will be shipped the next day (monday, wednesday or friday).
Following fees apply:
- Belgium.: €35,00 – Average shipping time: 01 days
- U.K.: €40,00 – Average shipping time: 04 days
- France: €40,00 – Average shipping time: 03 days
- Netherlands: €45,00 – Average shipping time: 02 days
- Denmark: €35,00 – Average shipping time: 03 days
- Germany: €40,00 – Average shipping time: 03 days
- Poland: €35,00 – Average shipping time: 04 days
- Switserland: €75,00 – Average shipping time: 03 days
Replacement kits for Mural & Flat 450-600:
(fans DS 140-60 TAC and DD 160-160 TAC)
The TAC3 and TAC4 fans for Mural and Flat (current Global LP FW and MURAL PX FW) are not produced any more. The controller might be obsolete as well and might have to be replaced.
Therefore, replacements kits have been created.